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      FAQ

      See answers to frequently asked questions below
      What fields are mandatory during registration process?
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      What fields are mandatory during registration process?

      All fields with “*” are mandatory

       

       

      You won’t be able to properly finish the registration process without filling out mandatory details.

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      How will I know registration was successful and I can start sending PDF e-invoices?
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      How will I know registration was successful and I can start sending PDF e-invoices?

      You will receive a confirmation email from Basware:

       

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      How can I change or add another email address for sending invoices?
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      How can I change or add another email address for sending invoices?

      To add a new email address to your account please log in to Basware Portal: https://portal.basware.com, go to services tab and PDF e-Invoice:

       

       

      And click the “+” sign:

       

       

      You will receive a confirmation email were you need to click the “confirmation” button:

       

       

       

      You can add up to 200 email addresses to your account.

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      How can I check PDF file is machine readable?
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      How can I check PDF file is machine readable?

      “Machine readable” is better called “searchable”. It’s the level where a computer can easily, unambiguously and flawlessly extract the full text. To check if the data is machine-readable:

      • Open the invoice you created.
      • Press CTRL+A (it will select all text).
      • Copy the invoice data to clipboard.
      • Paste the invoice data into a word processing software, f.e. Notepad, TextEdit or WordPad

      If there are strange characters in the text please use a different font and create invoice again.

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      Is it important how I name the PDF file with invoice?
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      Is it important how I name the PDF file with invoice?

      No, you can use any name. It is only important how you name attachments to invoice when both are send in separate PDF files.

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      How should I name PDF files with attachments to the invoice?
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      How should I name PDF files with attachments to the invoice?

      • System by file name distinguish invoice from attachment.
      • Only PDF attachments are allowed. Any other kind of attachment is ignored.
      • Name the attachment so that it contains the word attachment, anhang, anlage, adjunto, annex, or liite. For example, attachment_112233.pdf.
      • If you send multiple attachments we suggest to send one invoice per email.
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      How can I check whether the invoice was delivered to the receiver?
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      How can I check whether the invoice was delivered to the receiver?

      You can check the status of the invoices in your account to Basware Portal: https://portal.basware.com.

       

      Go to Documents tab and check the status:

       

       

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      When invoice gets rejected?
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      When invoice gets rejected?

      • The PDF invoice file is not machine-readable   pytanie 4
      • The email invoice was sent from an un-registered email address. Pytanie 3
      • A mandatory field does not have content. Pytanie 1
      • The name of the additional attachment file does not include one of the following words: attachment/anlage/adjunto/annex/liite. Pytanie 6

      Basware will notify by email if the invoice cannot be delivered. Please note, the rejection notifications are sent to the email address, from which the invoice was sent and primary contact email address. 

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      Where can I find information to which email address invoice should be sent after registration process?
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      Where can I find information to which email address invoice should be sent after registration process?

      Country

      Company Units Group 1

      VAT-ID or other identification

      E-mail address for PDF-invoices (requires registration)

      Australia

      Coloplast PTY

      AU57054949692

      coloplast630@email.basware.com

      Austria

      Coloplast Ges.m.b.H

      ATU16858906

      coloplast210@email.basware.com

      Belgium

      Coloplast Belgium

      BE0423051642

      coloplast340@email.basware.com
      Czech Republic
      Coloplast Czech Republic s.r.o.
      CZ09628959
      		 coloplast360@email.basware.com

      Denmark

      Coloplast A/S

      DK69749917

      coloplast110@email.basware.com  

      Denmark

      Coloplast Ejendomsselskab

      DK13512582

      coloplast150@email.basware.com  

      Denmark

      Coloplast Denmark A/S

      DK19020940

      coloplast190@email.basware.com  

      Finland

      Coloplast Oy

      FI23948718

      coloplast410@email.basware.com

      France

      Coloplast Laboratoires

      FR18312328362

      coloplast350@email.basware.com

      France

      Coloplast

      Manufacturing

      France

      FR81338864770

      coloplast351@email.basware.com

      Germany

      Coloplast GmbH

      DE247070750

      coloplast230@email.basware.com

      Germany

      Coloplast Distribution GmbH

      DE814171922

      coloplast510@email.basware.com

      Hungary

      Coloplast Hungary Kft

      HU12636332

      coloplast490@email.basware.com

      India

      Coloplast India

      06AAECC3545K1ZN

      coloplast650@email.basware.com

      Israel

      Coloplast Israel

      515675932

      coloplast520@email.basware.com

      Italy

      Coloplast SPA

      IT00691781207

      coloplast450@email.basware.com

      Netherlands

      Coloplast B.V.

      NL006095641B01

      coloplast480@email.basware.com

      Norway

      Coloplast Norge AS

      NO931925822

      coloplast440@email.basware.com

      Poland

      Coloplast Sp.z o.o.

      PL5272305360

      coloplast470@email.basware.com

      Poland

      Coloplast CPBC

      PL8522562445

      coloplast475@email.basware.com

      Portugal

      Coloplast Portugal

      PT514719311

      coloplast555@email.basware.com
      Slovakia
      Coloplast Slovakia s.r.o.
      SK2120438804
      		 coloplast370@email.basware.com

      South Africa

      Coloplast South Africa

      ZA4480146804

       

      coloplast900@email.basware.com

      Spain

      Coloplast Productos Medicos SA

      ESA28899003

      coloplast460@email.basware.com

      Sweden

      Coloplast Sverige

      SE556207543101

      coloplast430@email.basware.com

      Switzerland

      Coloplast AG

      CHE-108.386.005 MWST

      coloplast220@email.basware.com

      United Kingdom

      Coloplast Ltd

      GB781498779

      coloplast380@email.basware.com

      Brazil

      Coloplast Brazil

      2794555000188

      coloplast860@email.basware.com

      Canada

      Coloplast Canada

      130352578

      coloplast760@email.basware.com

      United States

      Coloplast Corp

      26-0755281

      coloplast710@email.basware.com

      United States

      Coloplast Manufacturing

      16-1760263

      coloplast711@email.basware.com

      Argentina

      Coloplast Argentina

      30691618389

      coloplast850@email.basware.com

      Costa Rica

      Coloplast Costa Rica

      CR3101754521

      coloplast790@email.basware.com
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      Where can I find information about E-invoice service providers ?
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      Where can I find information about E-invoice service providers ?

      Go to Basware Portal:

      https://portal.basware.com/open/Coloplast_EInvoice

       

      Click “get Started”:

       

       

      On the next page you can find a list of e-invoice service providers:

       

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      Where can I find Coloplast e-invoice addresses?
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      Where can I find Coloplast e-invoice addresses?

      Company name

      Company Country

      Corporate VAT/ TAX id

      E-invoice address

      Coloplast Ges.m.b.H

      Austria

      ATU16858906

      5790002289118 (EAN)

      Coloplast Belgium n.v.s.a

      Belgium

      BE0423051642

      0423051642 (VAT)

      Coloplast Canada

      Canada

      130352578

      5790002289095 (EAN)
      Coloplast Czech Republic s.r.o.
      		 Czech Republic CZ09628959
      9628959 (VAT)

      Coloplast A/S

      Denmark

      DK69749917

      5790002289071 (EAN)

      69749917 (VAT)

      Coloplast Ejendomme A/S

      Denmark

      DK13512582

      5790002289088 (EAN)

      13512582 (VAT)

      Coloplast Danmark A/S

      Denmark

      DK19020940

      5790002289064 (EAN)

      19020940 (VAT)

      Coloplast Oy

      Finland

      FI23948718

      003723948718 (OVT)

      23948718 (VAT)

      Coloplast Laboratoires S.A.S

      France

      FR18312328362

      18312328362 (VAT)

      9957:18312328362 (PEPPOL)

      Coloplast Manufacturing France S.A.S.

      France

      FR81338864770

      81338864770 (VAT)

      9957:81338864770 (PEPPOL)

      Coloplast GmbH

      Germany

      DE247070750

      247070750 (VAT)

      9930:247070750 (PEPPOL)

      Coloplast Distribution GmbH

      Germany

      DE814171922

      DE814171922 (VAT)

      Coloplast Hungary Kft.

      Hungary

      HU12636332

      5790002289101 (EAN)

      9910:12636332 (PEPPOL)

      12636332 (VAT)

      Coloplast B.V.

      Netherland

      NL006095641B01

      006095641B01 (VAT)

      Coloplast Norge AS

      Norway

      NO931925822

      9908:931925822 (PEPPOL)

      931925822 (VAT)

      Coloplast Sp.z o.o.

      Poland

      PL5272305360

      5272305360 (VAT)

      Coloplast Business Centre

      Poland

      PL8522562445

      8522562445 (VAT)

      9945:8522562445 (PEPPOL)

      Coloplast Portugal II

      Portugal

      PT514719311

      5790002289125 (EAN)
      Coloplast Slovakia s.r.o.
      		 Slovakia
      SK2120438804
      2120438804 (VAT)

      Coloplast Productos Medicos SA

      Spain

      ESA28899003

      28899003 (VAT)

      Coloplast Sverige

      Sweden

      SE556207543101

      556207543101 (VAT)

      Coloplast AG

      Switzerland

      CHE-108.386.005 MWST

      5790002289040 (EAN)

      Coloplast Ltd

      United Kingdom

      GB781498779

      781498779 (VAT)

      Coloplast Corp

      US

      26-0755281

      5790002289132 (EAN)

      Coloplast Manufacturing

      US

      16-1760263

      5790002289163 (EAN)

       

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