Coloplast Care
We give people living with a stoma, and those with bladder and bowel issues, the practical and emotional support to live life on their terms.
Tatiana | Continence Care User
Introduction
At Coloplast, we know how hard it can be for people to find themselves using an ostomy bag, catheter or bowel management solution. Some worry about using the new product, or the impact it will have on how they live their life.
The start of this journey is supervised by healthcare professionals. And when people are back at home, Coloplast Care provides personalised guidance and support – complementing the work of healthcare professionals by aiming to empower people to manage their conditions independently.
New life, same person, with care
We created Coloplast Care to ensure that anyone living with a stoma, as well as those with bladder and bowel issues, can receive personalised support at every stage of their care journey, regardless of whether they use Coloplast products.
Our free Care experience includes educational emails and phone support, digital health assessments, product samples, and online information and inspiration. By providing both practical guidance and emotional support, we seek to assist individuals in overcoming the challenges they may face.
Net Promoter Score
Coloplast’s support service has a Net Promoter Score (NPS) of 80, reflecting a strong likelihood that our users will recommend our services to others.*
The impact of Coloplast Care
Here’s what users, healthcare professionals and Care Advisors say about our service.
Michelle
|
Urology Clinical Nurse Consultant
"All my patients that have signed up for Coloplast Care have had a positive experience in getting over the hurdle of learning to self-catheterise.”
Florian
|
Trained Nurse
“I recommend Coloplast to my patients, firstly because of the company’s products which ensure a great stoma aid, but also for the services that Coloplast offers in the form of information and additional programmes for patients and family members.”
Stephanie
|
Care Advisor
"As part of the consumer Care team, my job is to help people live a better life, solve any problems they 're having or answer any questions that they've got."
Gianni
|
User, Bowel Care
"Personalising the service according to the individual is the best because the problem that I have, I assume a child doesn’t have. Personalising means pinpointing your problem to you as a person, and resolving it."
Vicki
|
User, Continence Care
"I would recommend Coloplast Care to anybody in this situation. I think they've been a wonderful support for me.”
Rob
|
User, Continence Care
"Coloplast Care is a complete package. I’m informed by the company on all aspects of what I need to know to make my life comfortable, whether it be at home or whether I be travelling, or going on a plane, or on a train. It’s all been very helpful."
Dani
|
User, Continence Care
"This isn't just a one size fits all product and service. It really is personalized to you, your needs and what you really need in terms of support, which could be very different person to person."
Anna
|
Trained Nurse
"Coloplast Care can provide a great sense of security for Peristeen users because they know that there is always someone they can call if they have problems."