| Type of relationship |
For what purpose(s) do we collect and use information about you? |
On what legal basis do we process this information? |
For how long do we keep this information? |
| Contact persons with our customers and business partners (e.g. health care professionals) |
To communicate and exchange products and services with our customers and partners. |
To comply with contractual obligations and to pursue our legitimate interest in communicating with customers and partners, cf. articles 6(1)(b) and (f) of GDPR. |
As long as we have an active relationship with the contact person. A relationship is deemed active for five years after the last interaction with the contact (e.g. calls, orders, e-mails, letters, events). Data about transactions is kept in accordance with applicable local law. |
| To maintain and improve our offerings. |
To pursue our legitimate interest in improving our services and offerings, cf. article 6(1)(f) of GDPR. |
| To comply with quality and safety requirements (in case of reported incidents). |
To comply with legal obligations and ensure high standards of product quality and safety, cf. articles 6(1)(c) and 9(2)(i) of GDPR. |
As long as required pursuant to applicable quality and safety rules and requirements. Under the current EU medical device regulation we delete information about complaints and incidents 10 years after the product in question has ceased to be on the market (i.e. at least 10 years after Coloplast has ceased selling the product). For implantable devices the period is 15 years. |
| Users of our products |
To deliver products and services |
To comply with contractual obligations and on basis of consent, cf. articles 6(1)(a), 6(1)(b) and 9(2)(a) of GDPR. |
Data about transactions is kept for documentation purposes in accordance with applicable local law, e.g. law within the field of bookkeeping, tax or limitation of actions. Data regarding health information will be processed as long as consent from the user applies. Users will be asked to re-consent periodically (typically with 3-5 year intervals). Data will be deleted if a user withdraws consent or does not re-consent upon request. |
| To provide support and customer programmes |
To comply with contractual obligations and on basis of consent, cf. articles 6(1)(a), 6(1)(b) and 9(2)(a) of GDPR. |
As long as consent from the user applies. Users will be asked to re-consent periodically (typically with 3-5 year intervals). Data will be deleted if a user withdraws consent or does not re-consent upon request. |
|
To maintain and improve our offerings.
|
On basis of consent, cf. articles 6(1)(a) and 9(2)(a) of GDPR. |
As long as consent from the user applies. Users will be asked to re-consent periodically (typically with 3-5 year intervals). Data will be deleted if a user withdraws consent or does not re-consent upon request. |
|
To comply with quality and safety requirements (in case of reported incidents).
|
To comply with legal obligations and ensure high standards of product quality and safety, cf. articles 6(1)(c) and 9(2)(i) of GDPR. |
As long as required pursuant to applicable quality and safety rules and requirements. Under the current EU medical device regulation we delete information about complaints and incidents 10 years after the product in question has ceased to be on the market (i.e. at least 10 years after Coloplast has ceased selling the product). For implantable devices the period is 15 years. |
| Job applicants |
To handle job applications.
|
To evaluate the application and if relevant take additional steps to make an employment contract, cf. article 6(1)(b) of GDPR. |
For details please see our recruitment privacy notice. |
| To maintain and improve our recruiting processes. |
To pursue our legitimate interest in improving our recruitment processes, cf. article 6(1)(f) of GDPR. |
| To communicate about future job offerings. |
On basis of consent from applicants that have signed up for information on future job offerings, cf. article 6(1)(a) of GDPR. |
| Recipients of newsletters and marketing materials |
To deliver newsletters and marketing materials (brochures etc.). |
To comply with contractual obligations and to pursue our legitimate interest in communicating with recipients, cf. articles 6(1)(b) and (f) of GDPR – and where consent is obtained for sending newsletters – article 6(1)(a) of GDPR. |
As long as the recipient is enrolled to receive materials. Data will be deleted if a recipient unsubscribes. |
| To maintain and improve our offerings. |
To pursue our legitimate interest in improving our services and offerings, cf. article 6(1)(f) of GDPR. |
| Visitors on social media platforms |
To market Coloplast’s products and services and to communicate with actual and potential customers. This includes tracking and analyzing traffic on our social media sites (statistics cookies) and providing
tailored and targeted advertising (marketing cookies). |
On basis of consent for your use of the social media platform in question and to the placement of cookies, cf. article 6(1)(a) of GDPR, and to pursue our legitimate interest in improving our services and offerings, cf. article 6(1)(f) of GDPR. |
Posts, comments or likes on our social media platforms will be deleted if you decide to delete them from your profile. Statistical data do not contain personal information. However, you are free to delete cookies on your device, including statistics and marketing cookies, which means that we will no longer collect data through the said cookies. For further information about cookie retention and guidance on how to delete cookies, please refer to our cookie policy available here. For further information about the social media platforms processing of your personal data, please refer to the social medias’ privacy notices. |
| Visitors on websites |
To enable website functionality (necessary cookies). |
On basis of consent for cookies from website visitors, cf. article 6(1)(a) of GDPR and to pursue our legitimate interest in improving our services and offerings, cf. article 6(1)(f) of GDPR. See consent options and details in the cookie declaration. |
See details for each type of cookie in the cookie declaration.
|
| To allow use of visitor preferences (preference cookies) |
| To track and analyze traffic on websites and social media sites (statistics cookies). |
| To provide tailored and targeted advertising (marketing cookies). |